FAQ's

How long will it take to receive my order?

All orders for NEW duty station sign collections generally take 3-4 weeks to be crafted & shipped. Add on planks take about 2-3 weeks to be crafted & shipped. Please be advised that currently the United States is going through some major issues with the USPS. While orders will ship on-time, I cannot currently guarantee delivery dates given the nationwide mail slowdown.

Do you ship to APO?

Absofreakinglutely! I love being able to give military families overseas a taste of home. Please allow about 14 days  once your order has shipped for it to arrive.

What if my item was lost or damaged in shipment?

Send a picture of the box & item within 24 hours of receiving your order. I insure every package and will work with the post office to make it right and get your order replaced.

Do you accept returns or exchanges?

Due to the nature of customized pieces I do not accept returns or exchanges. If for any reason you are unhappy with your order, please let me know within 24 hours of receiving it and I will do everything I can to make it right. I want you to love your pieces! If you have placed an order and need to cancel it, please notify me within 24 hours of placing your order. Thank you so much for allowing me to create something special for your ever-changing home!